We get that sometimes things just don't work out & returns are needed. We're here to make your return process as easy as possible!
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15 days after delivery
Once delivered to our headquarters, returns will be processed within 5 business days.
After 14 days, we are unable to accept returns on any purchases. No exceptions.
Original shipping fees are non-refundable.
Return shipping amount will be deducted from your return amount.
All items must be returned to us in their original condition with all original tags still attached. UNWORN & unwashed. Smoke, deodorant and perfume free. If the items shows any sign of being worn, we will send it back and will not issue a refund.
The following items are FINAL SALE:
- Sale/ Clearance Items
Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Simply Lovely Boutique LLC, 17977 Equinox Ave, Lakeville MN 55044-2263, United States.
- Due to limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different size/color in an item, you can either reorder the item in the size you need and then send the original item back to us (postmarked within 7 days) for a refund.
DAMAGED/ DEFECTIVE/ INCORRECT ORDERS:
- Our team checks all items for any damages or defective areas before shipping them out to you and also checks to ensure all items are packed in the order, but we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, this is for you!
- Damages must be reported to us prior to wearing the garment. Tags must still be attached.
- All reports must be made within 3 days of receiving your order or it will not be accepted.
- Please contact us immediately at firstname.lastname@example.org and provide us with a picture of the damaged/defective area or the item(s) you believe are missing from your order. Please include your first and last name and order number.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
To return your product, you should mail your product to: Simply Lovely Boutique LLC, 17977 Equinox Ave, Lakeville MN 55044-2263, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
LOST OR STOLEN PACKAGES:
Ownership of packages is turned over to USPS transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS.